FAQs

Zaini’s most commonly asked questions!

Is it safe to order online?
Of course, Zaini uses Paypal to process all our payments which is one of the most secure ways of paying online.

What payment methods can I use?
When you’ve added your items to the shopping cart you can select to pay by credit/debit card or by using a Paypal account, by clicking on the appropriate button. We accept all the major credit / debit cards.

Can I only buy Zaini hats online?
No, of course not! We exhibit and tour the UK going to various shows and fairs. On the Zaini homepage we have a list of upcoming fairs where we will be exhibiting our Zaini range. Come and see us and try all our new Zaini products and our sensationally decorated Zaini stall!

Is my Zaini hat waterproof?
The Zaini hats are made from 100% acrylic which is extremely durable towards rain, snow and wind. It is not waterproof as such, but it will resist rain without altering the hat; I would not advise using it as a swimming cap……

Can I wash my Zaini hat?
Yes – but hand wash only in 40 degrees, rinse thoroughly and lay out to dry. Will be good as new.

Will it itch?
Zaini uses super soft acrylic yarn, which is soft on skin and won’t irritate you.

When will my Zaini hat arrive?
Your Zaini hat will be packaged and sent the next day, if not the same day. Ensuring your ZAINI hat arrives with you ASAP. We normally advise between 2-3 days.

How much is delivery?
Our postage and packing costs will be added to your order during the checkout process and are:

 UK delivery  Worldwide delivery
 1 item  £3  £4.00
 2, 3 or 4 items  £3.50  £6.00
 5 items or more  FREE £6.00

Can I return my hat?
Yes of course. If you are not happy with your product then please return it, with a note explaining why, and we will reimburse you immediately. Alternatively you can swap it for another one if wanted. In this case, please state which colour and style you would like. The hat has to be returned in the same condition as when it was bought and receipt included. If ordering a different style please consider the price difference.

Does Zaini only sell hats?
No. Hats are the original Zaini idea, but we have diverged already into headbands with the same Zaini design and style which are available to buy online here and at all our fairs we attend. We have a long product list for the future of Zaini which are all in progress designing new products right now.

Does Zaini do kids hats?
Zaini Kids has just been launched for 2011 and are available to buy now from www.zainikids.com or following the links from our home page.

I want to stock Zaini products in my shop
If you are interested in stocking Zaini hats or discussing wholesale prices in your store/online shop then please get in touch using our contact page.

Hope we have answered all your questions and queries but if not don’t hesitate to contact us and we will get back to you ASAP.

 

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